We send your orders WORLDWIDE.
All applicable custom fees, taxes and duties are the sole responsibility of the customer. Customs policies vary from country to country - please consult your country's customs office for an accurate estimate. All international packages (if not in EU) are subject to possible customs delays.
FREE DELIVERY for orders over 200 USD for European Countries listed below:
Austria, Croatia, Belgium, Czech Republic, Denmark, France, Italy, Lithuania, Luxembourg, Hungary, Germany, Netherlands, Poland, Slovakia, United Kingdom, Serbia, Montenegro.
WHEN WILL MY ORDER SHIP?
Your order shipped email will have your estimated delivery dates and usually the shipment is done within 48 hrs of payment to allow paperwork (phytosanitary certificate and roast). We work really hard to meet or beat these estimated delivery dates. Once your order ships, you will receive a shipping confirmation email with tracking, sent to your email associated with your Cafe de Panama account.
WHAT SHIPPING SERVICE PROVIDER DO YOU USE TO SHIP?
We primarily use DHL, GLS and POST to ship our coffee.
HOW MUCH DOES SHIPPING COST?
There are several different prices depending on weight of package. Before finalizing your order, shipping costs are calculated in your shopping basket.
Receiving your delivery to EU with door to door service:
It is extremely important that you provide an address where someone will be present to accept the delivery. Please note that the package can NOT be left at a post office!
If no one is present at the delivery address when your delivery arrives, the courier will try again the next day. If no one is present to accept the package on the second attempt, the package will be returned to us.
However, you have the opportunity to provide us with a different delivery address (e.g. work, neighbor, etc.) – that way, you can ensure that someone will be available to accept the package upon arrival.
If you wish to change your delivery address at a later date, please contact our customer service. If you would like to change the address although your package has already been sent, please contact the responsible delivery service by telephone. You will need your package number.
RETURNS AND REFUNDS
Your satisfaction is our top priority here at Cafe de Panama where we put years of experience into every bean we roast to create some of the finest coffees available. We strive to make each cup of La Huella coffee a unique, enjoyable experience. If you are in any way dissatisfied with your coffee order, send us an email message with your return/refund request.
Returns are only accepted with prior approval and must be with 30 days of invoice. The item must be unused and the packaging in new condition.